Never Call Them Jerks Healthy Responses to Difficult BehaviorDecember 31, 1999 By Collegeville Institute Arthur Paul Boers Rowman & Littlefield Publishers, 1999 Visit this title on the publisher’s website » No church is immune to the problems that can arise when parishioners behave in difficult ways. Responding to such situations with self-awareness and in a manner true to one’s faith tradition makes the difference between peace and disaster. In this must-read book, Boers shows how a better understanding of difficult behavior can help congregational leaders avoid the trap of labeling such parishioners and exercise self-care when the going gets rough. Like this post? Subscribe to have new posts sent to you by email the same day they are posted.